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Why HealthRekords |
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Service Policy |
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| Service / Product Warranties & Disclaimers Please read carefully. |
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| Accuracy Guarantee & Disclaimer |
| Health Rekords guarantees 99% plus accuracy for all documents transcribed by Health Rekords provided that: |
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The dictation occurred via a land-line (not mobile / cell phone), or a digital recording device approved by Health Rekords. |
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The author spoke clearly and audibly as well as spelled uncommon phrases and patient names. |
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The account has been with Health Rekords for more than four weeks. |
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The author and/or author's designee accurately and completely uploaded and/or transferred dictated voice files not dictated by telephone. |
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If less than 99% of all documents delivered to a customer during any billing period fall below the accuracy rating of 99% (more than 1 out of a 100 words are incorrect or missing), the customer will not be charged for each such document, as long as the dictation has met the above conditions. Health Rekords reserves the right to change this policy with prior notice. |
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| Turn-Around Guarantee & Disclaimer |
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Turn-Around refers to the time interval between the time Health Rekords receives a dictated voice file from the customer and the transcribed document is returned to the customer via our document management applications. Health Rekords guarantees that 96% or more documents will be within the guaranteed turn-around time provided that: |
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No network or related breakdowns occurred which are outside Health Rekords' control (including but not limited to Internet network failures, power failures, or customer's ISP service interruptions). |
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The author spoke clearly and audibly as well as spelled uncommon phrases and patient names. |
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The account has been with Health Rekords for more than four weeks. |
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The customer has informed Health Rekords at least two weeks ahead of time of any increases in transcription volume. |
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The customer is not experiencing higher than normal transcription volumes. |
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The customer provides Health Rekords with a continuous, equal level of quantities in dictation. |
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Please note that turn-around times maybe extended by up to 48 hours during national holidays. If fewer than 95% of all documents delivered to a customer during any billing period are outside the guaranteed true-around, the customer will not be charged for each such document, as long as the above waivers do not apply. Health Rekords reserves the right to change this policy with prior notice. |
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